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Symantec Endpoint 11.0.7101.1056 Upgrade causes Managment Console to hang

January 24, 2012 by jer0dh

Right after upgrade, the console would logon but after about a minute of looking around, it locks up.  There is an event:
The Java Virtual Machine has exited with a code of -1, the service is being stopped.

Restarted server and then accessing the Symantec Management console reports Unexpected Server error so I cannot access the console at all.

Looked at the scm-server logs found under c:program files (x86)SymantecSymantec Endpoint Protection Managertomcatlogs

In the logs was a bunch of the following errors: java.lang.OutOfMemoryError: Java heap space

Found the following article from Symantec:
http://www.symantec.com/business/support/index?page=content&id=TECH106224

Followed the instructions and changed the following
HKLMSYSTEMCurrentControlSetServicessemsrvParametersJVM Option Number 0 and JVM Option Number 1 from “-Xms64m” and “-Xmx256m”, respectively, to “-Xms256m” and “-Xmx512m”.
This seems to have fixed it.

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